Whales In Paradise is committed to ensuring the safety and protection of our staff and customers. Under the guidance of the Queensland Government Roadmap to Recovery, Whales In Paradise has resumed operations. We continue to work closely with Government and industry experts to ensure that our organisation is conducting the highest level of health and safety practices and that our tourism services are COVID-safe.
There are no reported cases of COVID-19 at our venues.
As we respond and adapt the changing pandemic situation, our advertised cruise times and frequency may change. Please contact our friendly reservations team for the latest information on (07) 5538 2111 or via email at firstname.lastname@example.org.
Whales in Paradise has developed a Queensland Tourism Industry Council (QTIC) COVID Safe Plan, which complies with the current approved Queensland Health and Tourism Industry guidelines.
Whales In Paradise will undertake regular review of our COVID Safe procedures and update them as necessary to ensure these meet best practice standards and measures for COVID-19 risk mitigation. All Whales in Paradise staff are aware of and been trained in our COVID Safe measures. Systems are in place to ensure Whales in Paradise staff are informed of new practices and guidelines.
What we are doing to protect our Customers
We are committed to fulfilling the recommendations provided by the Queensland Tourism Industry Council and have policies in place to:
1. Facilitate pre-screening and maintain records for contact tracing
2. Operate tours at reduced capacity to ensure social distancing can be practiced by our passengers
3. Enhance cleaning and hygiene practices to reduce the risk of infection
4. Establish and maintain COVID Safe procedures aligned to Work Safe Queensland guidelines
Management may refuse service and entry, if a person is unfit to travel or poses a safety risk to Customer and Staff. Passengers that can not travel due to COVID restrictions, may be entitled to a full refund.
Please note: while the company strongly encourages physical distancing, the management and crew are not responsible for passenger decisions in relation to physical distancing.
Travel with confidence
Recent government announcements have had a significant impact on the plans of many of our guests. At Whales In Paradise, you can book with confidence knowing you can make changes to your travel plans if necessary without financial penalty. If you book now and at a later date you need to change your travel dates or cancel, you can do so at no cost up to 24 hours before departure. For groups of 10 or more, 72 hours notice is required. In the unlikely event of a cancellation by Whales In Paradise, you will be provided with a full refund (excl. gift vouchers) or a 12-month credit to use towards another cruise.
Note: Passengers that can not travel due to COVID restrictions, may be entitled to a full refund.
Whales In Paradise team are available 7 days a week, to offer support and customer service during these uncertain times. Please contact our friendly reservation team for any enquiries or further information on (07) 5538 2111 or via email at email@example.com.
Whales In Paradise continues to monitor the situation closely. Future updates will be available via this page on our website and social media channels when available.
We look forward to welcoming you aboard to enjoy the stunning Gold Coast waterways and thank you for your continued support.
Updated: 3 August 2020